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Customer Service: Help

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Managing Your Information
Personal Information
Basic Plus Listings
Enhanced Listings
Featured Listings
Logging In and Out
Search
Managing Your Information
What is MY Contact Information?
Your contact information on the MY Filmbiz.com® home page contains all the basic information about your listings on Filmbiz.com®. You can view or modify your basic information by first logging in to your member account and then clicking on View/Modify Contact Information. You can then modify the following information:
First name
Last name
Company name (only required if your listing is for a company)
Phone
Fax (optional)
Address, city, state, zip, country
Email address (required and used as your membership login ID)
Website (optional)

You can modify this information at any time to keep it up-to-date. Once you fill out the form, you must click on submit to ensure the changes are saved. After you save your changes, you will be returned to your admin page.
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What is MY Professional Titles?
The My Professional Titles section allows individuals to manage the way they present themselves to the industry. (Titles do not apply to companies.) You can have up to two titles. The MY Professional Titles section shows you under what department(s) and professional title(s) your listing can be found, the type of listing(s) you have (basic, featured, enhanced), the status of each listing and when any upgrades expire. If you would like to be listed under a second title, click on Add Title; to delete a title, just click on Delete in the Action column next to the title you wish to delete. To upgrade your listing (to either "enhanced" or "featured"), click on Upgrade/Renew, then fill out the order form and select which features you want and for how long.
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What is MY Business Categories?
The My Business Categories section allows companies to manage the way they present themselves to the industry. (Categories do not apply to individuals.) You can have up to two categories. The MY Business Categories section shows you under what business category(s) your listing can be found, the type of listing(s) you have (basic, featured, enhanced), the status of each listing and when any upgrades expire. If you would like to be listed under a second category, click on Add Category; to delete a category, just click on Delete in the Action column next to the category you wish to delete. To upgrade your listing (to either "enhanced" or "featured"), click on Upgrade/Renew, then fill out the order form and select which features you want and for how long.
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What is MY Resume/Credits Page?
The MY Resume/Credits Page-available only for enhanced or featured listings-lists additional information about a professional or business beyond that found in a basic listing. Members can add the following pieces of information:
Promotional Text - This can be used to explain what products, services or specialties the member provides.
Credits - This section allows members to list professional credits detailing industry experience.
Skills - This area is for members to emphasize any special skills or capabilities they have.
Memberships - Members can list their guild/union memberships and other affiliations here.
Education - Any education, certifications, degrees, or special training can be listed here.
Interests - A more personal touch to show the interests of a member.
Pictures - Members can upload graphics, logos, or pictures of work they have done.
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Personal Information
How do I change my personal information?
How do I change my personal information? To change your personal information you must first log in. Once you are logged in you will be at your My Filmbiz.com® home page. You will see a link just below MY Contact Information called View/Modify My Contact Information. Click on that link and you can change your personal information.
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Who can see my personal information?
It's up to you. If you choose to be listed in the Professional Listings section of Filmbiz.com® only your name, phone numbers and professional titles will be displayed in the directory. If you have upgraded your account to Enhanced or Featured, then all information you supply for personal credits/resume will be displayed on your Credits page. Web sites like Yahoo and Google index the content of Filmbiz.com® so this same information may be searchable on other search engine sites as well. Beyond that, no personal information you give us is available to anyone in any way.
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Basic Plus Listings
What is a Basic Plus Listing?
A Basic Plus Listing includes a link to your existing website. We offer the Basic Plus Listing for $9.99 per year... that's less than $1.00 per month. Filmbiz.com® visitors click through to our members' websites over 30,000 per month, so let the power of the Filmbiz.com® Network drive traffic to YOUR site!     Learn More OR Upgrade Now!
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Why is my website link disabled?
Website links are enabled on Basic Plus, Enhanced, and Featured Listings. This feature allows you to use the power of the Filmbiz Network to drive traffic back to YOU! Learn More OR Upgrade Now!
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Enhanced Listings
What is an Enhanced Listing?
An Enhanced listing provides more information than a free basic listing, and is highlighted and bolded to make it stand out from all the other listings around it. An Enhanced Listing also includes a link to a personalized Credits/Resume page that can contain much more information, including Promotional Text, Credits, Skills, Memberships, and more. You can even include a picture or graphic.    Learn More OR Upgrade Now!
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How do I get an Enhanced Listing?
You can upgrade your Professional Title Listingor Business Category Listing from your My Filmbiz.com® home page. Find your title or category on the page and click Upgrade/Renew. This will take you to the order form where you can choose to upgrade to either an Enhanced Listing or a Featured Listing. You can choose to upgrade for 6 months or 1 year. Once your order has been processed, your listing will be immediately updated to reflect the upgrade.     Learn more!
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Why is my Enhanced Listing not showing up?
If you've ordered an Enhanced Listing from your My Filmbiz.com® home page, you must add some data to your listing to make it active-either an Objective or at least one Credit. (To add an Objective or Credit from the My Filmbiz.com® home page just click on that topic from the MY Resume/Credits Page Elements section. Fill out the required information and submit it.) When you are returned to your My Filmbiz.com home page you will see the word Active to the far right of the My Resume/Credits Page section. You can view your Enhanced listing by clicking on View MY Resume/Credits Page. You can also see your updated listing under your Professional Title or Business Category.
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Featured Listings
What is a Featured Listing?
What is a Featured Listing? A Featured Listing has all the same properties of an Enhanced Listing but will also be displayed on the top section of the listing page in the Featured area. The background of the listing in the featured area will be highlighted and the text will be bolded.     Learn More OR Upgrade Now!
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Logging In and Out
How do I Log In to Fimbiz.com?
To log in to Filmbiz.com® you must click on Update your Listing or click on Login from any Filmbiz.com® page. Next enter the email address you submitted to Filmbiz.com® when you registered, then enter your password. (For security, your password will not show up when you type it.) Click on Login and you will be directed to the MY Filmbiz.com home page. If you make a mistake and you do not successfully log in you can try again. When you are finished using the features that are only available while logged in you should log out to prevent any one else from using your computer to gain access to your account.
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What Do I Do if I Can't Log In?
If you can't log in, you've entered either an incorrect email address (login) or an incorrect password. Make sure you type your email address in all lower case letters. Be sure to include your entire email address such as johnsmith@filmbiz.com (not just johnsmith). If your password has both upper and lower case letters make sure you enter them properly. (If your CAPS LOCK key is on, you might not be entering your password correctly.)

(Because your email address is your Filmbiz.com® login, you need to let us know if you change it. Just log In using your old address/login, then click on View/Modify Contact Information and enter your new email address in the appropriate box.)

Changed Your Email Address?
If you have changed the email address you originally used while signing up for a Filmbiz.com® listing, you may request to have this information updated by a Filmbiz.com® Customer Service Representative. To verify authenticity, please include your old email address, mailing address, and any past credits you may have included within your existing listing.

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Search
How Do I Use the Filmbiz.com® Search?
Pretty simple. Just type in up to 4 unique words or partial words that define what you’re looking for, then click GO. The Filmbiz.com search engine looks for listings—both businesses and professionals—that match ALL the words. Businesses are searched by Keywords, Company Name, Category and Last Name. Professionals are searched by Keywords, Title, Last Name and First Name.

Enter more words to get more focused results. [For example, search “cam” and your results will yield Claremont Camera, the Cameroon Film Commission, and a herd of camera car drivers. Enter “cam” and “diaz” and, well, there’s only one of those.]

Because the Filmbiz.com listings directory is so large, many searches return a huge number of listings. You can easily navigate through the list by clicking on the Next and Previous links to see more search results.

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Upgrade your listing today Filmbiz.com® Overview:
Filmbiz.com® is the premiere resource for business entertainment online. Begun in 1995 as a list of Hollywood industry-related professionals and vendors, today Filmbiz.com® represents a global network of over 13,000 businesses and individuals who comprise the entertainment industry. A highly respected brand among the Hollywood trade union, guild and professional communities, The Filmbiz.com® Network provides online resources, employment services, technology solutions, wireless development and online tools created specifically for the entertainment professional.

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